Welcome to Global Auto Auctions My Guide
This guide is intended to help first time bidders get a feel for our website and goes over the processes required to successfully purchase an auction vehicle through our website. The process itself is very simple, let's begin!
1. Register as an Global Auto Auctions user.
By registering on our website you are allowed to submit offers (bids) on any vehicle, motorcycle or specialty unit that we have to offer. Non-registered users are only able to browse the website but cannot submit any offers.
2. If you are already registered, start browsing our inventory.
Now that you are a registered Global Auto Auctions user, you can browse and bid on any of our vehicles in the database. You can start out by simple browsing our inventory. Once you have found the vehicle you like, please be sure to view the pictures to see all the damage/problems with the car; details are minimal because this is the standard information provided by the auction. Also, please note that all auctions are set to "go live" on a certain day.
IMPORTANT NOTICE: Bids must be submitted by 12:00AM EST the night before an auction begins for your order to be processed properly. The count-down auction timer associated with your selected vehicle denotes the proper time left to submit a valid bid. WE HAVE EXTENDED AUCTION TIME TO MIDNIGHT TO ALLOW TIME FOR OUR EUROPEAN, AFRICAN AND MIDDLE EASTERN CUSTOMER TIME TO WAKE UP AND PLACE FINAL BIDS EARLY IN THE MORNING.
3. How to properly bid on a vehicle.
We do not require credit cards to bid on any of our vehicles. However, remember that bidding on a car enters you into an agreement with Global Auto Auctions for us to pursue the purchase of your vehicle. If our affiliated dealers win this auction, full payment will be due by the end of the 2nd business day from the invoice being posted to your account. To read the entire insurance auction item purchase terms and conditions, please click here.
Your offer, once accepted, constitutes a binding contract! Place an offer only if you're serious about buying the item. By having the highest eligible offer that's accepted, you automatically enter into a legally binding contract to purchase the item. You should contact us to resolve any questions prior to placing any offer.
PLEASE REMEMBER: EVEN THOUGH THE AUCTION MIGHT STATE THAT THE KEYS ARE PRESENT, THEY ARE
FREQUENTLY LOST OR STOLEN AND ARE NOT GUARANTEED TO COME WITH YOUR PURCHASE.
4. Do not get discouraged! Simple steps to realistic bidding.
At times, even though you might win an auction the Insurance Company can still reject your offer. Most of the vehicles offered by the Insurance Companies have a minimum "value". These cars will not be released for less than that value, however, that value is not (and will never be) disclosed publicly.
Please remember to bid with these facts in mind (always look to blue book values for guidance, research your vehicle thoroughly!). In order for us to have the highest probability of acquiring your vehicle, make sure your offer is 'realistic'. For example, having a winning bid of $1,000 on a 2011 Lamborghini Gallardo, even with heavy damage, does not constitute a realistic offer (the vehicle has a much higher "value" to the Insurance Company).
5. Funding your account.
By depositing funds to your account, we can securely submit your offer to the insurance company that is handling your vehicle. Without a deposit, we will NOT pursue the acquisition of your vehicle. Please remember that all deposits must be submitted before 8:00AM EST the same day of the bidding period ending. For west coast vehicles deposits must be submitted before 2:00 PM EST. Currently, we are accepting two methods of payment: Credit Card and Wire Transfer. Credit Card is the quickest way to initially fund your account. Once we have your cleared payment, we will update your Global Auto Auctions Account and you can go to the my account section to monitor such transactions. Click here for instructions on how to submit funds into your account.
If you deposit funds into your account and your offer is rejected by the Insurance Company, the funds remain in your account until either a refund is requested or an item is purchased on your behalf.
IMPORTANT NOTICE: If you have the highest eligible offer, and do not submit the required security deposit
($500 or 10% of the total offer amount, whichever is greater) for the item that you intend to purchase,
your account will be PERMANENTLY SUSPENDED!
IMPORTANT NOTICE: Credit Card refunds may take 5-7 business days and are subject to a flat $49.99 early termination fee
unless you stay as an active member of Global Auto Auctions for at least 30 days after initial deposit.
6. What happens when my offer is submitted to the insurance auction?
Once you are the highest bidder at the end of an offer period and your account is funded our system will submit your offer as a preliminary bid to the insurance auction that your Car is being sold in over night. You will be notified the following morning via your, my offers section if your offer your offer was rejected. If it is rejected one our associates Will contact you via telephone to offer you the chance to submit a higher offer one last time. Your offer will be accepted verbally, however you must email our office a revised offer for the Item number for Global Auto Auctions to submit once again.
If one of our associates does not contact you, please call our office or email us via the contact us section of the site We can not submit offers after 12 noon eastern time so it important that we discuss your outbid offer before 12 noon.
7. What happens to the funds in my account if my offer is not accepted and the car I am working on is not purchased for me?
Your funds remain in your account for any future offers you wish to submit. There is no penalty for submitting offers on Global Auto Auctions. If at any time you wish to remove your funds from Your Global Auto Auctions account, you must request a refund via our website only. The request form is located in the About us section of the website. Refunds can take up to 30 days to be processed from the date of your request.
8. Vehicle has successfully been purchased on my behalf, what now?
Once a vehicle has been purchased for you, an invoice will be posted to your account. You must sign the bill of sale and fax it back to Global Auto Auctions offices (800) 406-6221 along with a copy of your drivers license or passport. When we receive your signed Bill of Sale the process begins. You are then required to pay for your vehicle in FULL within 48 hours via WIRE TRANSFER only; Credit Cards will not be accepted for final payments. You are then required to sign and fax back the updated Bill of Sale to our office as soon as possible. We will then email you a new Bill of Sale showing that your vehicle is paid in full.
9. My vehicle is paid in full, when will I receive my title?
Now that the Vehicle is paid in full and all necessary paper work has been completed, it is time to mail you your Title of Ownership for your purchased vehicle. Global Auto Auctions will send your title via UPS Ground Service or FED EX saver delivery, we will not overnight titles for vehicles unless you provide us with your UPS or FED EX account number. The whole process can take any where between 7 & 10 business days from the time we receive your final signed Bill of Sale.
PLEASE NOTE: There is a $85.00 paper work fee that must be paid to Global Auto Auctions prior to us sending you your title. This fee applies to both motorcycles and automobiles.
10. Can Global Auto Auctions ship my car?
Global Auto Auctions is not a shipper and does not transport vehicles. However, we will help you arrange transport to your desired location or country. We have a vast network of transporters through out the United States that can deliver any vehicle door to door or to any major port in the country for export. If you require a freight forwarder to handle the shipment of your vehicle we can recommend one to assist you.
The average cost of transporting a vehicle within the United States is $50.00 for the initial hook-up fee and approximately $0.65 cents per mile; this can vary from City to City however this will give you an estimate of what transporting will cost for your vehicle.
PLEASE NOTE: Customers are not allowed to go to the insurance company's facility to pick up their vehicle.
Only Global Auto Auctions can arrange for the vehicle to be removed from the facility as per our agreement with the
Insurance Companies and their authorized facilities. Transporters must be paid cash on delivery only!
11. What if I do not pay for my vehicle within 48 hours; will I be penalized?
Yes! Global Auto Auctions reserves the right to charge $125.00 per day for late fees, storage and service charges associated with late payment. You must fax a wire transfer confirmation which you can get from your bank to our account department at fax number (800) 406-6221 with a cover sheet referencing your full name, telephone number & invoice number.
12. What if after purchasing a vehicle, I decide not to pay in full for my invoice?
If you decide not to pay the full amount owed on your invoice, your vehicle will be "re-listed" and your security deposit will be forfeited. A security deposit is required to cover the cost of re-listing the car for sale once again. This re-list fee is billed to Global Auto Auctions by the insurance company and we in turn bill the Global Auto Auctions customer.
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